Shipping & Returns
SHIPPING
At May Anthony, we pride ourselves on our prompt service. As part of our sustainability ethos, our loafers are individually manufactured by hand. We ship out within 3 - 5 business days of receiving your order.
If you need to have your order shipped out earlier, you can order our rush service using this link.
Our standard delivery service is available worldwide, with the following delivery timelines:
- UK: 1 - 3 business days
- US: 1 - 4 business days
- Europe: 2 - 5 working days
- Africa: 1 - 5 business days
- Rest of the World: 5 - 7 business days
All shipments are trackable.
DUTIES & TAXES
US based customers can enjoy a duty-free and tax-free shopping experience on all orders. However, customers residing outside the US may be subject to import tax and duty charges based on their country's import and customs laws. These charges are levied by the recipient's national import office and are beyond May Anthony's control or liability. May Anthony will not be responsible for any liability that arises as a result of any unclaimed or unpaid customs duties.
Import taxes and duties vary by country and depend on the value of your order. For more information, please consult your country's governmental or national import office website.
RETURNS
At May Anthony, we are committed to providing our customers with the best possible shopping experience. We offer exchanges and refunds on all full-price orders. If you need to return an item, please email us at hello@mayanthony.com within 14 days of receiving your order with the following information:
- Order Number
- Reason for return
- Refund or exchange
- If exchanging, please provide the new address
Please ensure that the item(s) being returned are in new and unworn condition, with no markings or signs of usage, and the packaging remains intact. We do not accept used items, and any such items received will be returned to the purchaser at their expense.
Please note the following return policies:
- Custom-sized and bespoke pairs are eligible for return, but refunds cannot be issued. A store credit will be offered instead.
- Items purchased at a discount are exchangeable, but refunds cannot be provided. We offer store credit for returned discounted items.
- For sale items, you must contact us within 7 days of receiving the item to initiate a return. Sale items are eligible for exchange only.
- You are responsible for arranging and paying for the return shipping of the items to our factory in Lagos, NG.
- If you choose to exchange the item, you will be responsible for paying the shipping fees for the replacement pair.
- If you do not wish to exchange the item, or if the item you want is no longer available, we will issue you a refund in the form of store credit.
We recommend using our size chart before placing your order to ensure a perfect fit.
We hope these policies provide clarity and help you have a positive shopping experience at May Anthony. If you have any questions, please don't hesitate to contact us.