Executive Assistant - Job Opening

May Anthony is a contemporary footwear brand specializing in the design and production of custom handmade loafers for men and women following ethical and sustainable practices.

We are seeking a highly organized and detail-oriented individual on a contract basis to join our team as an Executive Assistant.

In this role, you will primarily be responsible for efficiently processing orders, creating waybills/shipments, and providing excellent customer service by responding to customer inquiries. You will work closely with multiple departments to ensure smooth order fulfilment and exceptional customer satisfaction. This is a dynamic position that requires strong organizational skills, exceptional communication abilities, and a customer-centric approach.

Responsiblities

Efficiently process orders, ensuring accuracy and completeness of incoming orders, verifying pricing, product availability, and customer details before entering them into the system.
Create waybills and shipping labels for orders, coordinating with shipping carriers to schedule pickups, track shipments, and resolve any related issues or delays.
Provide excellent customer service by promptly addressing inquiries via phone, email, and other channels, offering accurate information on product availability, order status, shipping details, and resolving customer complaints or concerns.
Assist in general administrative tasks such as data entry, record keeping, and filing, as well as preparing reports, presentations, and correspondence.
Collaborate with internal departments to ensure timely and accurate order processing, stock availability, and enhance overall efficiency.
Maintain a high level of customer satisfaction and strive to exceed customer expectations throughout the order fulfilment process.

Expertise

Ordinary National Diploma or equivalent; additional education or certification in business administration or a related field is a plus.
Proven experience in order processing, customer service, or a similar administrative role.
Strong organizational skills with exceptional attention to detail.
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Problem-solving skills and the ability to handle customer inquiries or complaints with professionalism and empathy.
Knowledge of shipping procedures, waybill creation, and familiarity with logistics operations is preferred.

Location: This role is REMOTE but physical presence will be required at the office in Surulere, Lagos from time to time.

PLEASE NOTE THIS IS A FULL TIME ROLE

Send your resume and a cover letter to vacancy@mayanthony.com.