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Executive Assistant - Job Opening

May Anthony is a contemporary footwear brand specializing in the design and production of custom handmade loafers for men and women following ethical and sustainable practices.

We are seeking a highly organized and detail-oriented individual on a contract basis to join our team as an Executive Assistant.

In this role, you will primarily be responsible for efficiently processing orders, creating waybills/shipments, and providing excellent customer service by responding to customer inquiries. You will work closely with multiple departments to ensure smooth order fulfilment and exceptional customer satisfaction. This is a dynamic position that requires strong organizational skills, exceptional communication abilities, and a customer-centric approach.

Responsiblities

  • Efficiently process orders, ensuring accuracy and completeness of incoming orders, verifying pricing, product availability, and customer details before entering them into the system.

  • Create waybills and shipping labels for orders, coordinating with shipping carriers to schedule pickups, track shipments, and resolve any related issues or delays.

  • Provide excellent customer service by promptly addressing inquiries via phone, email, and other channels, offering accurate information on product availability, order status, shipping details, and resolving customer complaints or concerns.

  • Assist in general administrative tasks such as data entry, record keeping, and filing, as well as preparing reports, presentations, and correspondence.

  • Collaborate with internal departments to ensure timely and accurate order processing, stock availability, and enhance overall efficiency.

  • Maintain a high level of customer satisfaction and strive to exceed customer expectations throughout the order fulfilment process.

Expertise

  • Ordinary National Diploma or equivalent; additional education or certification in business administration or a related field is a plus.

  • Proven experience in order processing, customer service, or a similar administrative role.

  • Strong organizational skills with exceptional attention to detail.

  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.

  • Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite.

  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

  • Problem-solving skills and the ability to handle customer inquiries or complaints with professionalism and empathy.

  • Knowledge of shipping procedures, waybill creation, and familiarity with logistics operations is preferred.

Location: This role is REMOTE but physical presence will be required at the office in Surulere, Lagos from time to time.

PLEASE NOTE THIS IS A FULL TIME ROLE

Send your resume and a cover letter to vacancy@mayanthony.com